Privacy Policy

Privacy Policy — Lotex-SW Last updated: October 14, 2026 1. Who we are and scope This policy describes how information may be handled when you visit the Lotex-SW platform at https://ai.lotex-dev.com, place a subscription order, or use the AI assistant and semantic search on a website integrated with our service. Lotex-SW provides software services to website owners. A subscribing website owner may independently be responsible for personal information collected from its visitors. 2. Information we may process We may process website domains, business email addresses, WhatsApp numbers, subscription selections, order status, email verification information, bank transfer details, and payment receipts uploaded by customers. To operate the service, we may also process indexed website content, information submitted by website owners, messages visitors send to the assistant, usage logs, and technical information needed for security and troubleshooting. 3. How information is used We use information to verify email addresses, handle orders, review payments, activate subscriptions, operate AI assistance, search and indexing, provide support, prevent abuse, protect our systems, and meet applicable legal obligations. We do not use order contact details for unrelated marketing without an appropriate lawful basis. 4. Third-party services Questions and related content may be transmitted to Google Gemini to generate AI responses, depending on the website settings and Gemini account configuration. Hosting and email providers may also process information needed to deliver the service. Third parties operate under their applicable terms and privacy policies. Website owners should inform their visitors about such processing where required. 5. Cookies and security The platform may use cookies necessary for sessions, order processing, and security checks. We apply reasonable technical and organizational safeguards, but no internet-based service can guarantee absolute security. 6. Data retention We retain information as needed to provide the service, manage subscriptions and payments, prevent misuse, and satisfy applicable legal and accounting recordkeeping requirements. Retention periods depend on the data and purpose. You may request information about retention or request deletion where permitted by law. 7. Your rights and choices Subject to applicable law and legal exceptions, you may request access to, correction of, or deletion of your information, or ask questions about its processing. For information collected through an assistant embedded on a customer's website, you may also need to contact that website owner regarding your visitor-data rights. 8. Changes and contact We may revise this policy when our services or legal requirements change. Updated versions will appear on this page. For privacy questions, please use the official channels on our Contact Us page.